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Terms and Conditions

 

ALL purchases made through this website, or over the phone through customer service, are subject to the following Terms & Conditions. In any and all bookings, the person making the booking shall be deemed to have accepted these conditions on behalf of the guest(s) named in the booking. No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of the company. 

Italian Vista Travelc is able to accept the following payment methods: Mastercard, Visa, , , Paypal, wire Transfers.

The company requires full payment in advance of tour/service in order to secure your reservation. Your payment will be processed by My Personal Italy the bookings and payment processor for ItalianVistaTravel.com. Your payment will be noted on your card as: MY PERSONAL ITALY DI ELENA CALISSI

All tours in Italy are fulfilled and provided by our local tour guides and tour operator. The local operator must maintain licensing and full-qualified insurance, and is responsible for all on the ground logistics and operations.

Upon release of payment and guarantee of booking, all guests submit 100% compliance to the following Terms & Conditions Policy. Should any doubt or dispute with said Terms & Conditions arise before booking, guests are requested to contact the company before confirming a booking.


Due to the complex planning, logistics, and ticket issuing that goes into guests’ tours, the company cannot guarantee any tour without full payment upfront. Please verify that the service(s) and cost(s) displayed in your shopping cart are correct before finalizing payment.


Tours listed on this site are displayed and priced in local currency, . All bookings are processed in EUROS (€). Guests accept any and all fees associated with booking tours using credit card. Licensed booking software sets all exchange rates internally, and customer service agents have no control over any rates displayed on page.


Upon booking of a service, you will receive a confirmation email that details meeting location and specific meeting time. Guests are asked to arrive to the meeting point 15 minutes prior to the start of the tour. Give yourself ample time to reach meeting points. If you or your travel companions are running late or need assistance in finding the meeting point, please call our office at the number provided in your confirmation email, and we will do our best to assist you, however it is your ultimate responsibility to reach a meeting point on time. The operator is not responsible for failure to arrive at a tour meeting point on time. Please see the no show/late arrival clause on the cancellation policy.


Cancelling or amending a booking with ItalianVistaTravel.com can result in cancellation/amendment fees being applied by ItalianVistaTravel.com

Any cancellation/amendment must be communicated via e-mail to: info@italianvistatravel.com 
Or via telephone: 0039 366 544 6336

CANCELLATION & AMENDMENT POLICY

In order to provide the highest level of service with top guides and guaranteed tour departures, cancellations and amendments may be subject to fees. The policy applies to all group and private tours listed and booked through Italianvistatravel.com or My Personal Italy, on a per person and per tour basis.

 
Cancellations received greater than 7 days prior to tour commencement are fully refundable.
Cancellations received within 7 days of tour commencement are nonrefundable.
All amendments made to private tours may be subject to an administrative fee up to 20%.

LATE ARRIVALS & NO SHOWS:

Late arrivals and no shows are nonrefundable. This is applicable to any tour participant that fails to arrive, or arrives after tour departure.

CHANGES TO THIS POLICY:

From time to time, the terms of this policy may change at the Company's discretion. In the event of such changes, the new policy will apply for all tours booked after the date and time of the policy change. For any further questions about our cancellation policy, please feel free to e-mail us at info@italianvistatravel.com.


A booking is considered successfully canceled or amended only after company sends successful notification via email and cancellation/amendment fees are assessed.

Please ensure that all members of your party have a valid ID on them on the day of the visit. This is particularly important for guests who have qualified for a reduction based on age or student status. Students should bring a valid photo ID to every tour.


All ItalianVistaTravel.com tours are sold as an entire package; as such there will be no offers of partial refunds for portions of a service that a guest has decided not to utilize. If a guest has pre-purchased tickets to any sites visited, or tours or site visits similar to the tour booked from an outside vendor, the company is not responsible/liable for the reimbursement or prorating of any such fees.


The company strongly recommends guests arrange travel insurance to cover cancellations and delays due to unforeseen circumstances, or those beyond all control (e.g. inclement weather, strikes, seismic events). It is also recommended guests arrange medical and personal insurance to cover any medical expenses, loss of baggage, loss of personal belongings, or other such travel mishaps. Guests agree both the company and any local partner operators are not liable for any of such unforeseen circumstances, and hold both parties harmless. All claims to reimbursements for insurance must go directly through the insurance provider, and not through ItalianVistaTravel or its affiliates.


Italian Vista Travel (My Personal Italy) and its websites, brands, subsidiaries, affiliated entities, employees and agents act only as agent for the various suppliers that provide transportation, sightseeing, guiding, accompaniment, escort, activities, or other services connected with any booked tours. Such services are subject to the terms and conditions of those suppliers. My Personal Italy and its respective employees neither own nor operate any person or entity which is to, or does, provide goods or services for these trips, tours and forms of transportation, and, as a result, do not maintain any control over the personnel, equipment, or operations of these suppliers, and assume no liability for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws or other such causes (2) any wrongful, negligent, willful, or unauthorized acts, defect, omissions or default on the part of any of the tour suppliers, or other employees or agents in performing these services, (3) any defect in or failure of any vehicle, equipment, instrument owned, operated or otherwise by any of these suppliers, or (4) any wrongful, willful, or negligent act or omissions on any part of any other party not under the direct supervision, control or ownership of ItalianVistaTravel.com. And My Persona Italy. All services and accommodations are subject to the laws and regulations of the country in which they are provided. My personal Italy is not responsible for any baggage or personal effects of any individual participating in the tours or trips arranged by ItalianVistaTravel.com. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.

If a site, attraction, or visit on your schedule tour service/itinerary is closed due to force majeure, including strikes or other unforeseen closures, ItalianVistaTravel.com will do its best to contact guests soon as possible, and offer a suitable substitution, reschedule a different service, or provide a refund, pending availability and at full company discretion.


This terms & conditions is agreement is governed by Italian law and, in case of a dispute that cannot be settled amicably, exclusive jurisdiction is conferred on the Italian Court. Guests agree that any controversy between the parties to this agreement involving the construction or application of any of the terms, provisions, or conditions of this agreement, shall on written request of either party served on the other, be submitted first to mediation and then if still unresolved to binding arbitration. Guests agree the company will set venue and jurisdiction of any suit arising from a dispute.


If any provision of this policy is held by a Court of competent jurisdiction to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect without being impaired or invalidated in any way.


This terms and conditions policy is an independent document and supersedes any and all other agreements, either oral or in writing, between the parties hereto.